Brexit and what’s the impact on your order - EU customers

As of January 1, 2021, businesses shipping goods from United Kingdom will be subject to new regulations, customs, and duties resulting from Brexit.

  • Merchants are not required to collect VAT on orders shipped from the UK to the EU, provided that the EU customer will import.
  • Buyers are responsible for paying any applicable import VAT and duties on orders shipping from the UK to the EU.
  • Customs documents are required with all orders being shipped to the EU.

Delays to your orders

From 1st January 2021 there are additional customs procedures and checks for the order sent to EU from UK. This is causing delays in delivering your order. We are asking our customers to wait for at least 4 weeks from the dispatch date for the order to arrive via EU standard delivery service. Please note this service does not provide a tracking number, and sent via Royal Mail. Currently EU tracked deliveries are delivered within 7 working days. We are sorry about the delay and inconvenience this might cause you.


Paying the DUTY / Tax

Buyers are the importer of record and as such responsible for paying any applicable custom duties and import taxes. You will be emailed a link to pay the relevant charges as soon as the order is booked from UK. Please keep a look out for this email as this might end up in the spam folder. We use DPD to ship EU Tracked order. Currently we have been made aware that there is a handling charge of € 6,05 in addition to the taxes.

Customs Charges

Until the 1st July 2021 all commercial goods with a value of;

€10 and €150 - may be subject to import VAT and a handling fee

Over €150  - may also be subject to VAT, Duty and a handling fee in the country receiving the goods.


Handling Charges

Each shipment will be subject to a handling charge in addition to the Duty and Tax payment. Some of the handling charges which we are aware are as below:

Germany - € 6,05 inc VAT

France - € 5,00 inc VAT

Spain - €3 (up to the value of €150) inc VAT, percentage if over this, 10% over this up to a max value of €30

Italy & Austria - €18 per order inc VAT. There are two fees for Italy + Austria. One is €10 fixed excluding VAT. The other is a min €5, but 1.5% of total tax and duty - this means most of the time it will be €18 inc VAT

Returns / Refunds

As of 1st January 2021 we pay an additional handling charge for each shipment sent in addition to the relevant shipping charges.

If the order is returned due to customer not paying import charges within agreed time, there is a additional return charge passed to us by our courier. On this occasion we are unable to refund the shipping cost paid at the time of placing the order. And we will refund the product costs.

It is appreciated if the charges are paid on time to avoid the additional costs.


If the shipment is returned after the Duty / Tax charges paid

For any reason if the shipment is returned to us after you pay the customs charges, we have been advised by DPD that this charge will be returned to the customer.

The Tea Makers of London