Delivery Information

COVID 19 – delivery information:

We are continuing to operate as normal at our London Tea Hub. Our facility has plenty of space for social-distancing, and we have enhanced hygiene practices to ensure that you and our staff remain safe.

Our delivery partners are currently dealing with unprecedented volumes of parcels, and so some deliveries may, regrettably, take longer than anticipated. We apologise for any inconvenience and advise that if your order is time-sensitive, you upgrade to a tracked or next day delivery service at the checkout.

You can view the latest delivery information from our delivery partners at the following links: Today's Royal Mail updates | Today's DPD service updates | DHL Courier Services for Parcel Delivery UK & International | DHL

UK deliveries

Our delivery partners are currently handling large volumes of parcels, and deliveries may take longer than usual. You can find more information on their services' status at the following links: Today's Royal Mail updates - Today's DPD service updates.

Please note that a tracking number for UK Standard and UK Next-Day deliveries is not provided. However, we will be informed once the delivery has been made.

Method	Cost	Carrier	Transit time
UK Standard	£2.50 for orders below £25. Free delivery for orders over £25	Royal Mail	2-5 days, up to 14*
The UK Tracked	£5.95	DPD	1-2 days, up to 5*
UK Next-Day	£9.95	DPD	1-2** days
UK Saturday	£13.95	DPD	Weekend delivery

*Most delivery will be made within the usual time-frame, but some areas and services may experience delays. **Exceptionally, some next-day services may take 48 hours due to restrictions on the number of parcels collected.

European deliveries

Currently, there are some delays with sending parcels to EU countries from the UK. This is due to the UK leaving the European Union. We will keep you updated with any notifications as they happen.

Please note that a tracking number is not provided for EU Standard deliveries. For the latest information regarding the status of our delivery partners, please see the following links: DPD (UK) - Service Updates DHL | COVID-19 (simplydhl.com)

CUSTOMS CHARGES: Until the 1st July 2021, all commercial goods with a value of between €10 and €150 may be subject to import VAT and a handling fee in the country receiving the goods. All commercial goods sent to the EU over €150 may also be subject to VAT, customs fees and a handling fee. Please also see here for more information on Brexit.

Method	Cost	Carrier	Transit time
EU Standard	From £5.50	Royal Mail	3-7 days, up to 21*
EU Tracked	From £15.95	DPD	3-5 days, up to 8*

*Most deliveries will be made within the usual time-frame, but some areas and services may experience delays.

Rest of the World

For information regarding the status of our International delivery partners, please see the following link: DHL | COVID-19 (simplydhl.com)

Method	Cost	Carrier	Transit time
USA & ROW standard	From £4.00	Royal Mail	8-15 days, up to 30*
The USA tracked	From £15.00	DHL	2-3 days, up to 7*
ROW Tracked	From £18.95	DHL	1-5 days, up to 5*

*Most delivery will be made within the usual time-frame, but some areas and services may experience delays.

International Buyers (Including EU) – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before buying.