Delivery Information

COVID 19 – delivery information:

We are operating as normal in our London tea hub. Our warehouse has plenty of space for social-distancing, and we have enhanced our hygiene practices to ensure all of our staff stay safe.

Please note that delivery services are dealing with unprecedented volumes of parcels, so some deliveries may take longer than usual.

We also understand that some courier depots are facing staff shortages due to staff isolation, etc and deliveries in some parts of the UK are affected by this. 

The tables below shows the expected delivery times. Please allow an extra 10-15 days for standard services marked with * before contacting us.

You can check the service status in your area on the service provider’s website.

If your order is time-sensitive, we recommend that you select tracked or next day / expedited service at the checkout.

*Selected countries

** Please note during a busy time of the year (November to January) allow extra time for EU and Rest of the world standard orders. 

*** Please note during COVID-19 Pandemic we are experiencing delays in standard deliveries to some areas in UK up to 10 days via Royal Mail. We are sorry about the inconvenience this might cause you and please allow additional days for the deliveries to arrive.  

Please see below for more information.

UK Options

COVID-19:

Our UK deliveries are managed by Royal Mail and DPD. Their teams are working hard to keep the UK connected, but some services may be impacted.

For an update on their services, please visit their website:

https://www.royalmail.com/coronavirus

https://www.dpd.co.uk/content/products_services/uk_issues.jsp#issue0

UK Standard - 1- 3 days (England, Scotland, Wales and Northern Ireland)

• £2.50 for all orders less than £25.
• Any orders above £25 will be delivered FREE via Royal Mail 24 service.
• UK standard orders are delivered in 1-3 working days, including Saturday.
• All UK orders above £75 will be sent via the UK Tracked service. 

Please note tracking number provided for this order is delivery confirmation purpose only. This will not be updated until the order is delivered. 

UK Tracked - 1- 2 days (England, Scotland, Wales and Northern Ireland)

• £5.95 for all orders via DPD.
• This will be delivered via Monday-Friday excluding Bank Holidays.
• UK Tracked orders are not delivered during weekends.

UK Next Day - 1 day (England, Scotland, Wales and Northern Ireland excluding Scottish Highlands and Islands)

• £9.95 - All orders placed before 12pm will be delivered via DPD next working day delivery service.
• All orders placed after 12 pm will be dispatched next working day. Delivery Monday to Friday excluding Bank Holidays.
• UK Next Day orders are delivered only on working days. If you need a weekend delivery please select UK Saturday/UK Sunday delivery option.

Eligible Partial Post Codes: AB10, AB56, AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DG, DH, DL, DN, DT, DY, E, EC, EH, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, KY, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TQ, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO

UK Saturday & Sunday (England, Scotland, Wales and Northern Ireland excluding Scottish Highlands and Islands) 

• £13.95 - All orders placed before Friday 2pm will be eligible for Saturday or Sunday delivery via DPD.

EU Options
 

EU Delivery Latest via DPD - EU Tracked and EU orders above £60 

EU Standard (most orders within 3-7 days. Please wait for at least 3 weeks before contacting us)

• EU Standard deliveries starting from £3.50. Deliveries sent using Royal Mail International Packets Service.
• This service does not provide a tracking number.
• Our delivery partners and delivery time may vary depending on the country. For any other question please email us.
• During a busy time of the year (November to January) allow extra time for EU and Rest of the world standard orders. 

FREE Standard delivery for orders over £60 (~EUR65) for below EU countries 

EU Tracked (3-5 days)

• EU Tracked deliveries for £12.95 up to 25kg for selected countries. Please use Europe Tracked service if you need a Tracking Number. This will be sent via DPD. 
• Our delivery partners and delivery time may vary depending on the country. For any other question please email us.

EU Zone comprises the following countries:

EU Expedited (1-2 days)

• Postage starting from £15.95 for below countries.  EU Expedited deliveries are sent using DHL Express. This will be delivered in 1-2 working days. 

Rest Of The World Options

USA

• Standard delivery via Royal Mail International from £4.00. Transit time 5-15 days.
• Tracked deliveries via DHL from £15.00. Transit time 2-3 days.

Rest of the World Standard (most orders within 5-15 days. We advise you to wait for 5-6 weeks before contacting us.)

• RoW Standard from £4.00 via Royal Mail International Packets Service. This service does not provide a tracking number.
• Covers all countries, not defined as being in UK or EU.
• Our delivery partners and delivery time may vary depending on the country. For any other question please email us.
• During a busy time of the year (November to January) allow extra time for EU and Rest of the world standard orders. 

Rest of the World (RoW) Tracked (2- 7 days)

• RoW Tracked deliveries are from £18.95 via DHL Express.
• Given no delays at the customs, DHL will deliver these deliveries in 1-5 days depending on the country.
• If you like country-specific delivery options please contact us. 

Please select the relevant postage zone to find the correct postage cost.

International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.